Refund Policy

At The Two Professors, we take pride in delivering high-quality coffee products and services to our customers. We understand that sometimes things may not go as planned, and we're here to help. Please review our refund policy below to understand your rights and our process.

We offer refunds in the following situations:

• Damaged or Incorrect Goods: If you receive damaged goods or an incorrect order, we will gladly replace the item or issue a refund. Please notify us within 7 days of receiving your order.

• Non-Delivery: If your order does not arrive within the expected timeframe, please contact us. We will investigate the issue and provide a replacement or a refund if necessary.

• Subscription Services: Refunds on subscriptions are only available for issues such as incorrect shipments or damaged products. For more information on managing or canceling subscriptions, refer to Subscription Refunds below.

Due to the perishable nature of our coffee products, we are unable to accept returns or issue refunds for:

• Opened or used coffee beans

• Products received more than 7 days ago

If the product is unopened and you believe you are eligible for a refund due to a mistake or error in your order, please contact us as soon as possible.

If you believe you are eligible for a refund based on the criteria listed above, please follow these steps:

1. Contact Us: Email us via our contact page with your order number, a description of the issue, and photos of any damaged or incorrect items (if applicable).

2. Timeframe: Refund requests must be made within 7 days of receiving your order.

3. Refund Process: Once we receive and review your request, we will notify you via email of the status of your refund. If your refund is approved, it will be processed and automatically applied to your original method of payment within 7 business days.

• Cancellation of Subscriptions: You may cancel your subscription at any time via your account dashboard. However, refunds are not issued for past subscription payments once an order has been processed. Changes to your subscription preferences (e.g., frequency, quantity) must be made at least 7 days before the next billing cycle to take effect for that cycle.

• Refunds for Incorrect Shipments: If you receive an incorrect subscription order, please notify us, and we will arrange for a replacement or a refund for the specific delivery.

• Damaged or Incorrect Items: We will cover any return shipping costs if the item delivered is incorrect or damaged.

• Non-Refundable Shipping Costs: Shipping costs for returning non-defective items (where applicable) are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it is not related to our error.

• If you would prefer to exchange your product (e.g., incorrect coffee blend or size), please follow the same steps outlined in How to Request a Refund. Exchanges are subject to product availability.

• Refunds will be processed within 3 business days once the refund has been approved. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.