Shipping policy

At The Two Professors, we strive to deliver your freshly roasted coffee beans and subscription products as quickly and efficiently as possible. This Shipping Policy outlines how we process and deliver orders within Australia.

We currently only ship to addresses within Australia. Unfortunately, we do not offer international shipping at this time.

• Standard Orders: Orders placed before 12:00 PM AEST will be processed within 7 business days, as we aim to deliver the freshest batch of beans, freshly roasted just for you.

• Subscription Orders: Subscription orders will be processed based on your chosen delivery frequency. Subscription orders are typically processed and shipped within 5 days after the subscription renewal date.

• Public Holidays and Weekends: Please note that orders are not processed or shipped on weekends or public holidays. Any orders placed on these days will be processed on the next business day.

• Delivery Timeframe: Once your order has been processed and shipped, you can expect delivery within 5-10 business days, depending on your location. Remote or rural areas may experience slightly longer delivery times.

• We use trusted Australian courier services, including Australia Post, to ensure timely and safe delivery of your coffee products.

• Once your order has been dispatched, you will receive an email notification with tracking information. You can track your shipment using the provided tracking number on the carrier's website. If you have any questions regarding your order status, please contact us.

• Incorrect Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is a mistake in your shipping details, please contact us immediately via the details listed on our contact page. Changes can only be made if the order has not yet been dispatched.

• Failed Delivery Attempts: If a delivery attempt is made and no one is available to accept the package, a card may be left by the courier with instructions on how to arrange redelivery or pick up your order from a local post office or collection point.

• Lost or Delayed Shipments: If your package is delayed or lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue.

• Damaged Goods: If your order arrives damaged, please contact us within 3 days of receiving your shipment. Include your order number and photos of the damaged product, and we will arrange for a replacement or refund.

• Missing Items: If your package arrives and any items are missing, please notify us within 3 days of delivery, and we will resolve the issue.

• If you have any special shipping requests, such as delivery instructions or gift wrapping, please include these notes during checkout, or contact us directly before placing your order.

• Delivery Schedule: Subscription deliveries will occur based on the frequency you choose. Your subscription products will be shipped within 5 business days after your subscription renewal date.

• Pause or Modify Subscriptions: You can modify or pause your subscription from your account at any time. Changes must be made at least 7 days before your next scheduled shipment.